Effective immediately, Perkasie Borough will suspend disconnection for non-payment to all customers in order to give those experiencing financial hardship as a result of COVID-19 extra time to make payments. Our teams will continue to read meters and send bills. We are requesting that customers continue to pay what they can to avoid building up a large balance that will be harder to pay off later. As always, our team will proactively work hand-in-hand with customers to develop alternative billing arrangements.
As we work through this difficult time together as a community, it is important to us that Perkasie Borough residents and businesses have as much flexibility as possible. If you have difficulty making your utility payments, or expect that you will soon have difficulty, we recommend you contact the Borough Office at 215-257-5065 to make arrangements or email firstname.lastname@example.org.
Utility Disconnect FAQs
Q: Is the Borough of Perkasie ready and prepared to deliver reliable utilities during the COVID-19
A: We’re prepared, and our teams continue to monitor the situation and reassess our plans as
needed. As a part of your community, and as a provider of an essential service, we are determined to
continue delivering the reliable utilities you need while helping to protect the health and safety of our
employees, neighbors and everyone around us.
Q: How is the Borough of Perkasie protecting its employees?
A: We’re implementing preventive measures to help keep our employees as safe as possible. All those
who are able to perform their work without being in an office or facility are working remotely.
Employees who interact with customers for programs may cancel or reschedule non-urgent
appointments and services. When employees must be on-site, they have been directed to not shake
hands, remain at least 6 feet away from other individuals, or to use virtual forms of communication
Q: What is the Borough of Perkasie doing for people who can’t work/can’t pay their bills?
A: Because we understand that many customers may be facing unusual financial hardships, we are
suspending disconnections for nonpayment effective immediately. This applies to all home and business
accounts. We know this is a difficult time, and we are committed to serving you and our community. If
you are having trouble paying your bill, please contact us so we can work with you to develop a plan.
The Borough Council is also taking steps to consider a change to electric rates to provide relief. Please
continue to watch the Borough’s website and Facebook account for up-to-date information about
Q: What does “suspending disconnections for nonpayment” mean exactly?
A: It means that we’re allowing you extra time to pay if you need it. If you are in an unusual situation
and need assistance, we’ll work with you on an extension. We will continue to read meters and send
bills, so it’s best to pay what you can to avoid building up a large balance that will be harder to pay
off later. It also means that we won’t disconnect customers’ electric utility service right now even if
they haven’t paid bills that are overdue. But again, we encourage everyone to stay as up to date with
their payments as possible to avoid building up a large balance for later.
Q: How does this affect late fees?
A: Late fees for the current billing period have been waived. We are still encouraging everyone to stay
as up to date with their payments as possible. We understand that this is an unusual time, so we will
work with you on an extension and we are not disconnecting utilities/service if payments are overdue.
Q: What if I need to reach Customer Service?
A: We may have to work with reduced staff when employees need to take care of loved ones, including
in the event of school closures. You may find it easier and more efficient to visit our website or email
us at email@example.com. These tools are also good ways to stay up to date with the latest
information from the Borough as this situation unfolds.
Q: What assistance is available for customers having difficulty paying bills?
A: Several community and state organizations offer utility assistance including HEAP (1-800- 282-0880),
and the Salvation Army (513-863-1445)